Welcome to The Red Fox, where we are dedicated to fostering meaningful relationships and enriching lives. As you engage with our services, please familiarise yourself with the following terms and conditions that govern our shared journey. These terms and conditions apply to all areas of the website and products.
Your continued use of our website is your agreement to these terms and conditions. If you do not agree with any part of the terms and conditions listed below, then please cease using the website immediately.
The website www.theredfox.co is owned and operated by Tajj Enterprises FZ LLC with registered office address at the FDBC0170 Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. We reserve the right to make updates to these terms and conditions at any time and for any reason. Please check back here regularly for the most up to date version.
To fully explore the products and services on www.theredfox.co, customers must initially create an account. This involves providing contact details, selecting a secure username, and password. Once registered, they can freely access, download, and purchase items from our website.
The website www.theredfox.co offers digital content and publications in various formats, focusing on self-help topics related to relationships. Customers purchase this content to access it on the website after creating an account. To register, users must provide personal information, and it is recommended that all customers carefully review our privacy policy outlining the collection and usage of personal information during their website use.
When you purchase items on www.theredfox.co, we'll send digital invoices to your email. To download digital content, please make sure to pay in full. No need to worry about shipping fees - everything is delivered instantly upon purchase. If you encounter any issues, reach out to us within 24 hours for undelivered products or order discrepancies. Please ensure you have access to your email address as this is where your product will be delivered to.
Your payments are secure with our partners encrypted payment system. Our payment provider is PCI DSS certified, our website theredfox.co will never store any of your financial information. Once your payment has been completed you will see RFTE, UAE on your bank statement.
Your satisfaction matters! If a product isn't what you expected, has issues, or doesn't arrive, you can request a refund. Just contact our customer service within 14 business days of payment. If your request is approved, expect your money back within 10 business days. To cancel your order or request a refund, contact us using the info at the bottom of the page.
All our products are delivered electronically to the email address used during registration. We strongly advise customers to ensure they can access this email address when utilizing our services. Once a product is purchased and payment has cleared, the customer will initially receive an order summary via email. Within 24 hours of receiving this confirmation, the user will then receive their product either as an attachment or a link, allowing them to download and access their material.
In the rare instance that customers haven't received their product within 24 hours, we recommend they contact our support team immediately. We will promptly address any issues on our end or issue a full refund.
All content and materials provided on our platform, including but not limited to text, graphics, and logos, are protected by copyright and other intellectual property laws. You agree not to reproduce, distribute, or modify any content without our explicit written consent.
While we strive to provide a secure and enriching experience, you acknowledge that we are not liable for any direct, indirect, or consequential damages arising from your use of our services. By engaging with our platform, you agree to indemnify and hold us harmless from any claims, costs, or liabilities, including legal fees, that may arise due to your actions or interactions on our platform.
This agreement is governed by and construed in accordance with the law in the UAE. Any disputes arising from or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts.
If you have any concerns regarding these terms or conditions, or have a question, please get in touch with us at support@theredfox.co